Liability Cover
Most international removal companies will reassure you by selling you insurance for the event that any of your possessions gets damaged in transit. What our clients really want is confidence, not insurance, so we don’t sell it; we go a step further. Renmer accepts full liability and responsibility for the property you entrust to our care. So if you make a justifiable claim we will reimburse you in full, with no excess deducted. Clause 4 of our contract clearly sets out our responsibility.
UK and European removals
Part of your contract with us is our Standard Liability commitment, underwritten by our insurers. In order for this to be valid, we ask you to complete a straightforward valuation form for your possessions. Without this, our liability will be restricted to the Limited Liability set out in clause 9.2 of our contract. Standard Liability applies to all UK domestic and European removals.
Marine Transit Insurance
Goods travelling by sea are covered by our Flexicover Marine Transit Insurance, underwritten by Royal and Sun Alliance plc. This cover is on an All Risks basis, subject to our standard Terms and Conditions, and assures you of first class cover. Storage during transit is also covered, up to a maximum of 60 days. You will need to complete a full list of your goods, room by room, and return it to us. A full copy of marine insurance terms and conditions is available on request.
Exclusions
Renmer is unable to take responsibility for some items because they cannot be insured – for example jewellery and precious stones, money, deeds, securities, stamps, wines, spirits and tobacco. Clause 11 of our contract explains these restrictions. We are not permitted to carry foodstuffs of any kind.
How to Claim
In the unlikely event of a claim against us, you must notify us as soon as possible and definitely within 30 days of delivery. In line with industry best practice, we have a nominated Removal Claims Service which acts on our behalf and will deal with your claim fairly and quickly.
